https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4881657#M683975 <P>My remote control has just stopped working it started to play up yesterday and the volume stopped working the this morning it wouldn't let me turn on or off now it's the whole control. I have tried 7 and 9 and also 1 and 3 but it's continually saying setup unsuccessful. Please help&nbsp;</P> Tue, 14 Jan 2025 21:29:50 GMT Lozbea 2025-01-14T21:29:50Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4881657#M683975 <P>My remote control has just stopped working it started to play up yesterday and the volume stopped working the this morning it wouldn't let me turn on or off now it's the whole control. I have tried 7 and 9 and also 1 and 3 but it's continually saying setup unsuccessful. Please help&nbsp;</P> Tue, 14 Jan 2025 21:29:50 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4881657#M683975 Lozbea 2025-01-14T21:29:50Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4881661#M683976 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777240">@Lozbea</a>&nbsp;wrote:<BR /> <P>My remote control has just stopped working it started to play up yesterday and the volume stopped working the this morning it wouldn't let me turn on or off now it's the whole control. I have tried 7 and 9 and also 1 and 3 but it's continually saying setup unsuccessful. Please help&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777240">@Lozbea</a>&nbsp;</P> <P>During the 1 &amp; 3 setup it's necessary to make sure the the remote has direct line of sight of the Q box and that the remote is pointed directly at the Q box infrared sensor.</P> Tue, 14 Jan 2025 21:36:09 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4881661#M683976 oldfella 2025-01-14T21:36:09Z