topic TV/Internet connection in Sky Q

TV/Internet connection

Piffer — Mon, 13 Jan 2025 12:34:57 GMT

An engineer is coming on Wednesday to fix the dish.

We cannot get anything on the TV even On Demand, recordings or apps. Everything says, "To use this service, you need a satellite signal. "

Re: TV/Internet connection

Daniel0210 — Mon, 13 Jan 2025 12:39:20 GMT

@Piffer

The engineer will check the dish alignment and adjust it accordingly.

Re: TV/Internet connection

nigea99 — Mon, 13 Jan 2025 12:42:17 GMT

@Piffer wrote:

An engineer is coming on Wednesday to fix the dish.

We cannot get anything on the TV even On Demand, recordings or apps. Everything says, "To use this service, you need a satellite signal. "

hi @Piffer

SKY Q boxes require a periodic 'Keep alive' signal that is delivered via Satellite

If this is not received then the box effectively shuts down and gives the message you are getting

Unfortunately it means you cannot use it for recordings or apps etc until the Satellite signal is restored

Re: TV/Internet connection

lettice — Mon, 13 Jan 2025 12:46:50 GMT

If you have been waiting for a Sky engineer for say a few weeks.

The Sky Q box will stop working as you have described, as it cannot anymore register/activate your Sky account/card information. It does this check every so often and is done over a satellite connection.

You can always use Sky Go on your phone/tablet/PC until the engineer arrives.