https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879230#M683720 <P>Recording says upgrade subscription&nbsp;</P> Sun, 12 Jan 2025 16:10:43 GMT Jason1029 2025-01-12T16:10:43Z https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879230#M683720 <P>Recording says upgrade subscription&nbsp;</P> Sun, 12 Jan 2025 16:10:43 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879230#M683720 Jason1029 2025-01-12T16:10:43Z https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879241#M683721 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4303348">@Jason1029</a>&nbsp;</P> <P>On what device are you trying to watch this recording ?</P> Sun, 12 Jan 2025 16:21:15 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879241#M683721 caesarome 2025-01-12T16:21:15Z https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879249#M683722 <P>Sky Q. I have the signiture package and can watch the Atlantic channel. I have recorded ( and watched) 3 episodes of a series but the recording of episode 4 it's saying upgrade the package.</P><P>&nbsp;</P> Sun, 12 Jan 2025 16:27:38 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879249#M683722 Jason1029 2025-01-12T16:27:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879314#M683725 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4303348">@Jason1029</a>&nbsp;wrote:<BR /> <P>Sky Q. I have the signiture package and can watch the Atlantic channel. I have recorded ( and watched) 3 episodes of a series but the recording of episode 4 it's saying upgrade the package.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4303348">@Jason1029</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Sun, 12 Jan 2025 17:35:30 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879314#M683725 oldfella 2025-01-12T17:35:30Z https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879354#M683735 <P>Thank you so much, this has worked.</P> Sun, 12 Jan 2025 18:18:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Signiture/m-p/4879354#M683735 Jason1029 2025-01-12T18:18:11Z