topic Re: Why is Sky glitching so bad today? in Sky Q

Why is Sky glitching so bad today?

HelsBells75 — Sat, 11 Jan 2025 22:09:35 GMT

Our tv has been glitching really bad today. It's cold outside, sure, but surely a bit of frost wouldn't cause this level of disruption?!

Re: Why is Sky glitching so bad today?

TimmyBGood — Sat, 11 Jan 2025 22:21:40 GMT

@HelsBells75

If that's on live television reception then it's typically going to be an individual dish alignment issue.

Re: Why is Sky glitching so bad today?

Sky-Cry — Sat, 11 Jan 2025 23:03:26 GMT

Same here, started this morning with 501 Sky News - default channel I have on most days. I've rebooted box (and mini box a number of times), and have looked at sig strength (90-80) & quality jumps from 80/70 down to 0 then back up again. Currently carrying out a software update in the hope that helps. As I've lost / no sat sig error message on a number of channels following my last plugging/rebooting. Oh and to add to that my broadband has been awful the last few days! All not with the £100 a month!

Re: Why is Sky glitching so bad today?

TimmyBGood — Sun, 12 Jan 2025 10:01:23 GMT

@Sky-Cry wrote:

All not with the £100 a month!

Dish direction doesn't really depend on monthly subscription. You'll need to log the issue and wait for installer availablity to get it realigned.

Re: Why is Sky glitching so bad today?

Sky-Cry — Sun, 12 Jan 2025 10:13:15 GMT

It's a communal dish, on a high rise! So would imagine if it's to do with positioning- then have been a number of calls raised/folks in the same boat! Though oddly this morning, I've been able to get the channels I was unable to access yesterday! 🤔 So either all my tinkering worked or Sky flicked a switch back on.

Re: Why is Sky glitching so bad today?

Invisiblename — Sun, 12 Jan 2025 10:21:00 GMT

@Sky-Cry wrote:
It's a communal dish, on a high rise! So would imagine if it's to do with positioning- then have been a number of calls raised/folks in the same boat! Though oddly this morning, I've been able to get the channels I was unable to access yesterday! 🤔 So either all my tinkering worked or Sky flicked a switch back on.

Not going to be the latter or we'd all have had an issue

Re: Why is Sky glitching so bad today?

TimmyBGood — Sun, 12 Jan 2025 10:35:21 GMT

@Sky-Cry wrote:

or Sky flicked a switch back on.

The same signal falls in the entire country, so in the absence of the forum exploding, that's not possible.

Re: Why is Sky glitching so bad today?

GD1 — Sun, 12 Jan 2025 10:38:01 GMT

@Sky-Cry wrote:

or Sky flicked a switch back on.

Ah yes the magical switch Sky use to annoy paying customers, so good they can target an individual subscriber!

Re: Why is Sky glitching so bad today?

Chodley — Sun, 12 Jan 2025 10:55:24 GMT

@GD1 wrote:
@Sky-Cry wrote:
or Sky flicked a switch back on.
Ah yes the magical switch Sky use to annoy paying customers, so good they can target an individual subscriber!

I think Musk does have a switch like that