Netflix app

Paulucy1 — Sun, 12 Jan 2025 00:46:43 GMT

someone else is on our Netflix account. It's all in Spanish and we don't know what to do! Please help

Re: Netflix app

daveNOS — Sun, 12 Jan 2025 08:27:09 GMT

@Paulucy1 You need to contact Netflix, Sky cannot help.

Re: Netflix app

Invisiblename — Sun, 12 Jan 2025 10:25:52 GMT

@Paulucy1 wrote:
Hi
someone else is on our Netflix account. It's all in Spanish and we don't know what to do! Please help

Before you contact Netflix, do the following which will help speed up a resolution:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone

topic Re: Netflix app in Sky Q

Netflix app

Re: Netflix app

Re: Netflix app