Q mini boxes.

Penn — Sat, 11 Jan 2025 16:19:35 GMT

i have 2 Q mini boxes but can only watch 1 at a time. Can not have the 2 on at the same time why?
Thankyou

Re: Q mini boxes.

Daniel0210 — Sat, 11 Jan 2025 16:29:12 GMT

@Penn
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

Re: Q mini boxes.

Penn — Sat, 11 Jan 2025 17:46:53 GMT

Thank you I will give them a call.

Re: Q mini boxes.

Daniel0210 — Sat, 11 Jan 2025 17:51:09 GMT

@Penn

Presumably then you have an original 1TB (non-UHD) Sky Q box?

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