https://helpforum.sky.com/t5/Sky-Q/Download-failure/m-p/4877213#M683364 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301505">@NoelH</a>&nbsp;wrote:<BR />I cannot download Sky programmes on '"catchup".<HR /></BLOCKQUOTE> <P>What message are you seeing&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301505">@NoelH</a>???</P> <P>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 10 Jan 2025 11:04:42 GMT oldfella 2025-01-10T11:04:42Z https://helpforum.sky.com/t5/Sky-Q/Download-failure/m-p/4877210#M683361 I cannot download Sky programmes on '"catchup". Fri, 10 Jan 2025 10:56:46 GMT https://helpforum.sky.com/t5/Sky-Q/Download-failure/m-p/4877210#M683361 NoelH 2025-01-10T10:56:46Z https://helpforum.sky.com/t5/Sky-Q/Download-failure/m-p/4877213#M683364 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301505">@NoelH</a>&nbsp;wrote:<BR />I cannot download Sky programmes on '"catchup".<HR /></BLOCKQUOTE> <P>What message are you seeing&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301505">@NoelH</a>???</P> <P>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 10 Jan 2025 11:04:42 GMT https://helpforum.sky.com/t5/Sky-Q/Download-failure/m-p/4877213#M683364 oldfella 2025-01-10T11:04:42Z