topic Re: Download failed no subscription in Sky Q

Download failed no subscription

C-sky — Mon, 16 Dec 2024 21:30:40 GMT

Cannot download anything just keeps saying failed no subscription does it all the time very frustrating considering we pay so much

Re: Download failed no subscription

Mr+Flibbles+86 — Tue, 17 Dec 2024 12:30:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Download failed no subscription

C-sky — Mon, 06 Jan 2025 20:41:03 GMT

Hello, I was on a chat but have been at work so haven't signed in for a couple of days an think the chat has now disappeared as can't get back onto it they were escalating to another team to check the IP address an said they'd get back to me the last I heard is there any way of going back into the chat?

Re: Download failed no subscription

sinead42 — Thu, 09 Jan 2025 18:06:44 GMT

I'm in the same position for the last month

why did sky suddenly start saying failed no subscription when I tried to download anything

it doesn't make sense... I didnt chance anything

I followed all the online advice on checking for software updates and rebooting but nothing has worked

cant get through to anyone in sky to talk in person

Can someone from sky please help?

Re: Download failed no subscription

C-sky — Thu, 09 Jan 2025 18:30:59 GMT

I had someone on here escalate it for me an was on chat daily for weeks trying to sort an then as I've been working hadn't logged in in a couple of days so the chats disappeared and now back to square one! Someone was meant to be getting in touch when they had heard back about search my IP address can anyone get back in contact please?!

Re: Download failed no subscription

sinead42 — Thu, 09 Jan 2025 18:37:09 GMT

Need some help with this from someone in sky

I cannot watch a single thing on demand for the last 4 weeks

Everytime it says "failed, no subscription"

Please help

Regards

Sinéad

Re: Download failed no subscription

Laing1 — Thu, 09 Jan 2025 20:50:41 GMT

@C-sky @sinead42 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Download failed no subscription

crazybones — Fri, 10 Jan 2025 08:46:15 GMT

Exactly the same issue here with my 2TB box. Issue has arisen in the last couple of weeks.

The box only downloads part of the episode and then fails with the message download failed, no subscription.

Sometimes you can re-download or restart it, or other times,, a reboot of the box resolves the issue.

I don't know if the issue is connected but about a week ago, the box started downloading each episode as a separate programme and the thumbnails were blank. Again, a reboot resolved that issue.

Re: Download failed no subscription

Lisa-P1987 — Fri, 10 Jan 2025 09:16:08 GMT

Thanks for escalating this. We’ve sent sinead42 an invite to chat.

Re: Download failed no subscription

C-sky — Fri, 10 Jan 2025 19:56:51 GMT

Hello,

I haven't received one this time was also escalated for me please?