https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876729#M683298 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;wrote:<BR /> <P>I cannot record anything and when I go to what I have recorded I just get a blue circle goung round with please wait</P> <HR /></BLOCKQUOTE> <P>Hi &nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;</P> <P>Have you tried rebooting your Q box?<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>If you still get no Access to recordings you may have hard drive issues.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="oldfella_0-1733651710518.png"><img src="https://helpforum.sky.com/skins/images/A97AF4CFA7C81DFE47118214C84CF3E0/responsive_peak/images/image_not_found.png" alt="oldfella_0-1733651710518.png" /></span></P> <P>&nbsp;</P> Thu, 09 Jan 2025 19:13:55 GMT oldfella 2025-01-09T19:13:55Z https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876726#M683297 <P>I cannot record anything and when I go to what I have recorded I just get a blue circle goung round with please wait</P> Thu, 09 Jan 2025 19:08:22 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876726#M683297 Christinethotle 2025-01-09T19:08:22Z https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876729#M683298 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;wrote:<BR /> <P>I cannot record anything and when I go to what I have recorded I just get a blue circle goung round with please wait</P> <HR /></BLOCKQUOTE> <P>Hi &nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;</P> <P>Have you tried rebooting your Q box?<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>If you still get no Access to recordings you may have hard drive issues.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="oldfella_0-1733651710518.png"><img src="https://helpforum.sky.com/skins/images/A97AF4CFA7C81DFE47118214C84CF3E0/responsive_peak/images/image_not_found.png" alt="oldfella_0-1733651710518.png" /></span></P> <P>&nbsp;</P> Thu, 09 Jan 2025 19:13:55 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876729#M683298 oldfella 2025-01-09T19:13:55Z https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876733#M683299 <P>I have tried all this in the past I had more than 75% recorded and someone talked me through it in the phone. I think it may be this but do not know how to get to do it</P> Thu, 09 Jan 2025 19:17:19 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876733#M683299 Christinethotle 2025-01-09T19:17:19Z https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876750#M683300 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;wrote:<BR /> <P>I have tried all this in the past I had more than 75% recorded and someone talked me through it in the phone. I think it may be this but do not know how to get to do it</P> <HR /></BLOCKQUOTE> <P>Don't know what you are trying to do&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301112">@Christinethotle</a>&nbsp;!</P> Thu, 09 Jan 2025 19:27:04 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-record-or-get-my-recordings/m-p/4876750#M683300 oldfella 2025-01-09T19:27:04Z