topic Re: Picture quality in Sky Q

Picture quality

Mivgeraghty — Mon, 06 Jan 2025 12:57:52 GMT

Picture quality keeps going every few minutes on sky tv. I thought it might have been the bad weather but it's continued for a few days now.

Re: Picture quality

Greenfingers001 — Tue, 07 Jan 2025 09:55:39 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture quality

Nick068 — Tue, 07 Jan 2025 12:36:43 GMT

I have had the same issue - pciture keeps doing "mosaic" to the extent it is nearly unwatchable. If this doesn't improve I will just cancel my TV because what's the point?

Didn't have any issue with our basic smart TV.

Re: Picture quality

GeoffG42 — Tue, 07 Jan 2025 20:04:42 GMT

We also have this problem, not every night but most. We have tried all remedies given by Sky but soon after it starts again! If there is an answer, that cures this, I would like to know. Being an old Virgin customer, this does not make Sky look good, may have to go back if all else fails.

Re: Picture quality

She-Ra1 — Tue, 07 Jan 2025 20:57:35 GMT

I've noticed this too. I'm watching Netflix, via my SkyQ box, right now and it looks like SD not HD. Had to check my memebership to see if I'd been downgraded but it still shows Standard membership with 1080 definition.

Re: Picture quality

Chodley — Tue, 07 Jan 2025 22:55:20 GMT

@She-Ra1 wrote:
I've noticed this too. I'm watching Netflix, via my SkyQ box, right now and it looks like SD not HD. Had to check my memebership to see if I'd been downgraded but it still shows Standard membership with 1080 definition.

Likely a different problem from the original post. What bitrate does it say you're getring if you hit the i button?

Re: Picture quality

Chodley — Tue, 07 Jan 2025 22:56:31 GMT

@Nick068 wrote:
I have had the same issue - pciture keeps doing "mosaic" to the extent it is nearly unwatchable. If this doesn't improve I will just cancel my TV because what's the point?

Didn't have any issue with our basic smart TV.

Your basic smart TV isn't getting its signal via the satellite dish so wouldn't be affected by any issues with that.

Re: Picture quality

Nick068 — Tue, 07 Jan 2025 23:19:29 GMT

I'm not using satellite I'm using sky puck so both use exactly the same WiFi in the same place.

Re: Picture quality

Lisa-P1987 — Thu, 09 Jan 2025 11:47:16 GMT

We are still looking to help you Mivgeraghty . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Picture quality

Chodley — Thu, 09 Jan 2025 21:30:09 GMT

@Nick068 wrote:
I'm not using satellite I'm using sky puck so both use exactly the same WiFi in the same place.

This is the Sky Q forum so I assumed you were using Q