topic Re: Sky Q mini boxes (x2) not working in Sky Q

Sky Q mini boxes (x2) not working

GB39 — Wed, 08 Jan 2025 17:55:06 GMT

Both of my sky Q mini boxes have suddenly stopped working. My main Sky Q box works ok. They both have power and within settings on my main TV it states the mini boxes are connected.

Re: Sky Q mini boxes (x2) not working

Laing1 — Wed, 08 Jan 2025 18:30:28 GMT

@GB39 wrote:

Both of my sky Q mini boxes have suddenly stopped working. My main Sky Q box works ok. They both have power and within settings on my main TV it states the mini boxes are connected.

@GB39 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

treboot each mini box

Re: Sky Q mini boxes (x2) not working

oldfella — Wed, 08 Jan 2025 19:05:47 GMT

@GB39 wrote:

Both of my sky Q mini boxes have suddenly stopped working. My main Sky Q box works ok. They both have power and within settings on my main TV it states the mini boxes are connected.

Hi @GB39

Try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini boxes (x2) not working

GB39 — Wed, 08 Jan 2025 20:50:18 GMT

Thank you both. I am now sorted, much appreciated.