topic Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder in Sky Q

Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Wed, 08 Jan 2025 11:30:32 GMT

I have recently upgraded to Sky Q (from Sky HD). Previously I had a working setup to distribute the Sky out put (in HD) via my coax distributionto all (HD) TV's using the EM 1001. Since having Sky Q installed I have issues with picture breakup and pausing on the remote TV's. I have tried the following:

1) reset EM 1001 (no change0

2) try different HDMI source (works perfectly)

3) try different HDMI lead (no change)

4) try different (clear) channel (currently 21) (no change))

5) reset/altered Sky q output definition (tried all - no change)

6) power cycled Sky Q box

I'mrunning out of things to try! Whatever I have tried the output on the remote TV(s) still pauses/interupts and I can only assume it has something to do with the Sky Q box? but what!

Any help would be gratefully received!

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

nigea99 — Wed, 08 Jan 2025 11:49:53 GMT

@Moorhead wrote:

Hi

I have recently upgraded to Sky Q (from Sky HD). Previously I had a working setup to distribute the Sky out put (in HD) via my coax distributionto all (HD) TV's using the EM 1001. Since having Sky Q installed I have issues with picture breakup and pausing on the remote TV's. I have tried the following:

1) reset EM 1001 (no change0

2) try different HDMI source (works perfectly)

3) try different HDMI lead (no change)

4) try different (clear) channel (currently 21) (no change))

5) reset/altered Sky q output definition (tried all - no change)

6) power cycled Sky Q box

I'mrunning out of things to try! Whatever I have tried the output on the remote TV(s) still pauses/interupts and I can only assume it has something to do with the Sky Q box? but what!

Any help would be gratefully received!

hi @Moorhead

I think SKY Q is 'sensitive' to the HDCP protocol (I believe 1.4 needed for HD, 2.2 for UHD) so if the EM1001 does not provide the requisite handshaking I am guessing this could be a cause.

Theone leaflet I found for the EM1001 does not quote any HDCP compliance

When you say you tried other HDMI sources do these also require the same HDCP checks ?

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Wed, 08 Jan 2025 12:33:50 GMT

the other "sources" were a Firestick and a dvd player so, no. However, the pass through HDMI (through the EM 1001) to the main TV oesn't "suffer" fromthe same issues, in fact it's totally normal!

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Godfrey — Wed, 08 Jan 2025 12:39:06 GMT

The specification of this device;

Godfrey.

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Wed, 08 Jan 2025 12:46:45 GMT

Yes and I've adjusted the Sky Q to be both 1080p and 1080i (and 720 as well actually0 and still the "pauses" happen. They are not like "normal, low signal digital"drop outs" but a full screen pause, jump, resume with no "noise" artifacts - also signal and quality are 100% o the receiving TV (I have reduced signal just in case but to no effect on the problem)

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

nigea99 — Wed, 08 Jan 2025 13:07:24 GMT

@Moorhead wrote:

the other "sources" were a Firestick and a dvd player so, no. However, the pass through HDMI (through the EM 1001) to the main TV oesn't "suffer" fromthe same issues, in fact it's totally normal!

Definitely puzzling, with all the other sources working and, as you say, the main TV pass through being OK

Sorry but I have no further ideas

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Sun, 19 Jan 2025 12:34:38 GMT

Have you resolved this issue as I am just upgrading to sky q and considering the Em1001 to distribute to house

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Sun, 19 Jan 2025 13:27:36 GMT

I'm afraid that I haven't! The EM1001 is an excellent solution and has served me very well pre Sky Q but still has the same issue when SkyQ is its input source. Since the comments above I have tried various different hdmi leads and a 4K hdmi splitter (rather than the hdmi pass through of the EM1001) all to no avail! As above different hdmi sources don't have the same issue

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Sun, 19 Jan 2025 17:32:58 GMT

I have asked the manufacturer if the EM1001 will work with sky. Let's see if they respond.

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Sun, 19 Jan 2025 18:02:06 GMT

As in Labgear? What a great idea! I have no idea why I haven't thought of contacting them! Do you have a contact email?

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Sun, 19 Jan 2025 18:42:19 GMT

Look up labgear "Philex"

technical "at" philex "dot" com

remove spaces and insert appropriate characters.

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Mon, 20 Jan 2025 16:41:52 GMT

Reply from philex

It does depend on the settings on the Sky Q Box and unfortunately the modulator will not be able to send a Full 4 K signal.
We don't have any modulators which will work with Sky Q at maximum resolution as the market is going towards streaming content, so the demand / population continues to decrease.

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Mon, 20 Jan 2025 16:47:21 GMT

Have asked them if they can give me the settings on the sky box.

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Moorhead — Mon, 20 Jan 2025 17:01:17 GMT

I tried all available output resolutions;

720p

1080i

1080p

(and even 4K but I kne that woudn't work!)

All had exactly the same issue.

Dave

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Mon, 20 Jan 2025 18:00:05 GMT

Let's see if they give me an answer to what to set it to. Have you asked them about your issues

Re: Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

Alfie26 — Mon, 20 Jan 2025 18:01:16 GMT

Their answer to me

The ones which usually work the best are the standard 1080P settings with minimal Audio encoding.