topic Re: My main box isn’t working in Sky Q

My main box isn’t working

Finbar3030 — Fri, 27 Oct 2023 17:37:48 GMT

My main sky box isn't working ! Recordings wouldn't play and now it won't come on at all

Re: My main box isn’t working

oldfella — Fri, 27 Oct 2023 17:40:27 GMT

@Finbar3030 wrote:

My main sky box isn't working ! Recordings wouldn't play and now it won't come on at all

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: My main box isn’t working

Fals1 — Tue, 07 Jan 2025 14:22:58 GMT

The box is dead, no lights electric nothing just a black box

Re: My main box isn’t working

Daniel0210 — Tue, 07 Jan 2025 14:24:24 GMT

@Fals1 wrote:

The box is dead, no lights electric nothing just a black box

@Fals1

Have you tried another electrical device in that plug socket or tried plugging the Sky Q box into another socket?

Re: My main box isn’t working

Fals1 — Tue, 07 Jan 2025 14:34:44 GMT

Yes I have put it 3 different sockets, unplugged the back for about 3 mins. Nothing

Re: My main box isn’t working

MightyQuinn — Tue, 07 Jan 2025 14:37:50 GMT

Hi @Fals1 Sounds like it is time to contact Sky.

Re: My main box isn’t working

Daniel0210 — Tue, 07 Jan 2025 14:51:02 GMT

@Fals1

You need to call Sky. They may arrange a replacement main Sky Q box to be sent out by courier. If they do the courier driver will expect the faulty box to be disconnected and ready to be swapped on your doorstep. In this case also remember to remove your viewing card from the faulty box.

Re: My main box isn’t working

Fals1 — Tue, 07 Jan 2025 15:52:07 GMT

Yes, I have contacted Sky and they are sending a new box. Thanks