To freezing

Lauren199290 — Mon, 06 Jan 2025 14:03:17 GMT

My tv keeps freezing, this is on adverts, live tv and recordings. I tried changing the plug and it still doesn't work

Re: To freezing

oldfella — Mon, 06 Jan 2025 14:11:34 GMT

@Lauren199290 wrote:

My tv keeps freezing, this is on adverts, live tv and recordings. I tried changing the plug and it still doesn't work

Hi @Lauren199290

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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To freezing

Re: To freezing