topic Technical fault in Sky Q

Technical fault

Teggers — Sun, 05 Jan 2025 20:24:31 GMT

Home screen works but no options work, says technical fault and no connection to satellite. All other things work.

Re: Technical fault

Laing1 — Sun, 05 Jan 2025 20:32:18 GMT

@Teggers wrote:
Home screen works but no options work, says technical fault and no connection to satellite. All other things work.

@Teggers Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Technical fault

oldfella — Sun, 05 Jan 2025 22:13:23 GMT

@Teggers wrote:
Home screen works but no options work, says technical fault and no connection to satellite. All other things work.

Hi @Teggers

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: Technical fault

Anonymous — Sun, 05 Jan 2025 22:46:21 GMT

@Teggers wrote:
Home screen works but no options work, says technical fault and no connection to satellite. All other things work.

If you are using Sky+HD/Sky Q:
Has there been heavy snow in your area? The snow could have accumulated on this dish causing a signal obstruction. If you are able and have the necessary skills and safety gear, and take all necessary precautions, you can climb a ladder and remove the snow from the dish. Alternatively, you can wait until the snow melts.

Another issue could be the unusual heavy rain across the UK and Ireland. The heavy rain and thick clouds can also obstruct the satellite signal.

If you're using Sky+ (SD) or a Sky Digibox or an older box, these boxes are now obsolete and you will need to contact Sky to upgrade to Sky Q.

If you're using Sky Glass/Sky Stream:

(Note: Added this for other customers who may see this thread)
Check with your Internet provider that your Internet is in working order. If your Internet is provided from Sky and/or your Internet is OK, you will need to contact Sky to book an engineer.

~~

You can contact Sky by:

Clicking here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q
Click "Follow our simple steps"
Click on "A 'no satellite signal' error message"
Click "No"
Scroll to the bottom and click "Next step" and keep clicking "Next step"
Under the "Did you get the help you need?", select "No, I still need help" and then "I'm having trouble with my TV"
Select the checkboxes and click "Done"
Click "I would rather get in touch"
Here you will find the phone number and other ways to contact.