topic Re: Pixilated picture and colour issues in Sky Q

Pixilated picture and colour issues

Fuzzgin — Sun, 05 Jan 2025 10:33:27 GMT

Hi, I've had this for a while, seems to be when receiving tv through dish, not on streaming. The picture is pixilated and there are patches of green or pink. Sometimes just an exaggeration of existing colours (e.g. face has pixilated patches of fluorescent pink). Tends to be worse (or more noticeable) in darker scenes e.g. night time images. It's not the Q box or the TV, both have been replaced during this time and the dish has been repositioned after at least two storms. Any ideas?

Re: Pixilated picture and colour issues

oldfella — Sun, 05 Jan 2025 10:40:42 GMT

@Fuzzgin wrote:

Hi, I've had this for a while, seems to be when receiving tv through dish, not on streaming. The picture is pixilated and there are patches of green or pink. Sometimes just an exaggeration of existing colours (e.g. face has pixilated patches of fluorescent pink). Tends to be worse (or more noticeable) in darker scenes e.g. night time images. It's not the Q box or the TV, both have been replaced during this time and the dish has been repositioned after at least two storms. Any ideas?

Hi @Fuzzgin

Obviously current weather conditions are exasperating satellite dish reception.

If the issues continues in clear skies

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Pixilated picture and colour issues

Chodley — Sun, 05 Jan 2025 11:26:08 GMT

Is this on UHD content?

Re: Pixilated picture and colour issues

Fuzzgin — Sun, 05 Jan 2025 17:41:22 GMT

To be fair, I live in the Highlands so bad weather is a regular issue. However I've spoken to other locals, who all just looked blank when I described the issue. I tried the link and it didn't help. I have had my signal knocked out by a few storms and the satellite dish has had to be moved back into place a few times. Could it be a connection issue? The dish has a coaxial cable that is connected through my wall. It's not in great condition, but as that is what connects to the dish, I can't do a lot.

Re: Pixilated picture and colour issues

Fuzzgin — Sun, 05 Jan 2025 17:46:52 GMT

I don't have HD on Sky. I did. My eyesight isn't brilliant, so it seemed excessive to pay for a service I didn't appreciate. I have a smart TV and a HD TV before, not sure of technical details. When I had SkyHD the issue was across all channels. Not sure whether that helps.

Re: Pixilated picture and colour issues

Chodley — Sun, 05 Jan 2025 18:16:37 GMT

What two model TVs has this happened on?

Re: Pixilated picture and colour issues

Fuzzgin — Tue, 07 Jan 2025 07:12:11 GMT

Not sure of the exact models, but the first was a Toshiba, the current one a Sharp. Will check later

Re: Pixilated picture and colour issues

Chodley — Tue, 07 Jan 2025 09:34:20 GMT

Could just be both (or the Q bix, depending what output reaolution it is set to) struggle with the poor quality / high compression of SD when trying to produce an image with approx 20x the resolution of the original signal for a 4k physical display.