topic Re: Sky set up in Sky Q

Sky set up

Jasmeena — Sat, 04 Jan 2025 12:48:38 GMT

I have received a new sky card as the other was not connecting with the new box. The set up won't install and I have a on screen message of no satellite signal

Re: Sky set up

Annie+UK — Sat, 04 Jan 2025 13:00:06 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky set up

oj01 — Sat, 04 Jan 2025 13:12:18 GMT

@Jasmeena wrote:
I have received a new sky card as the other was not connecting with the new box. The set up won't install and I have a on screen message of no satellite signal

Tell us more about the new box. If this is a replacement Sky+HD Box that you've acquired from somewhere, I'm afraid it won't work as it's no longer possible to pair a card to it.

Re: Sky set up

Jasmeena — Sat, 04 Jan 2025 23:32:52 GMT

It was a replacement box issued by sky due to having no satellite signal. The box arrived in the post, no engineer was offered. Box still didn't work and sky told me they had to issue a replacement card. The card has arrived and still won't work.

Re: Sky set up

GD1 — Sun, 05 Jan 2025 00:29:31 GMT

@Jasmeena That would be a Sky Q box not a Sky+ box where you originally posted this.

Therefore I've moved your post to the Sky Q forum.

Re: Sky set up

nigea99 — Sun, 05 Jan 2025 06:40:53 GMT

@Jasmeena wrote:

It was a replacement box issued by sky due to having no satellite signal. The box arrived in the post, no engineer was offered. Box still didn't work and sky told me they had to issue a replacement card. The card has arrived and still won't work.

hi @Jasmeena

do you have your own dish or is it connected to a communal system ?

If the latter then it is likely you need to change the LNB type

This only applies if you are connected to a communal system

You will need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :
press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

Re: Sky set up

Jasmeena — Sun, 05 Jan 2025 10:50:44 GMT

Still no change. Nothing wrong with the communal service either.

Re: Sky set up

nigea99 — Sun, 05 Jan 2025 10:55:15 GMT

@Jasmeena wrote:

Still no change. Nothing wrong with the communal service either.

hi @Jasmeena

if you changed to SCR did you fully remove power (i.e. unplug or switch of at mains) from the SKY Q box before restarting ?

Re: Sky set up

Laing1 — Sun, 05 Jan 2025 12:32:41 GMT

@Jasmeena You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet