Remote not working

GeedeeSleep — Sat, 04 Jan 2025 17:01:14 GMT

My sky remote has stopped working. I've renewed the batteries, tried 7 & 9 plus 1& 3 and nothing is working. It will go down through the channels but not up, home page etc not working either. Any ideas please?

Re: Remote not working

Daniel0210 — Sat, 04 Jan 2025 17:10:47 GMT

@GeedeeSleep
After checking the basics, if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

topic Remote not working in Sky Q

Remote not working

Re: Remote not working