topic My sky box keeps falling off wifi in Sky Q

My sky box keeps falling off wifi

Jason66 — Fri, 03 Jan 2025 10:55:17 GMT

I am a 23 year Sky customer. All of a sudden my Sky box does not stay connected to the internet. Go through the pain of rebooting, then fails again. Can't watch anything on apps. I have virgin broadband. Is it likely a Sky or Virgin issue?

Re: My sky box keeps falling off wifi

oldfella — Fri, 03 Jan 2025 12:21:21 GMT

@Jason66 wrote:

I am a 23 year Sky customer. All of a sudden my Sky box does not stay connected to the internet. Go through the pain of rebooting, then fails again. Can't watch anything on apps. I have virgin broadband. Is it likely a Sky or Virgin issue?

Hi @Jason66

Try completly resetting your connection.

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: My sky box keeps falling off wifi

Owenfackrell — Fri, 31 Jan 2025 21:02:12 GMT

I am having similar issues except it's a Trooli fibre. Everything else stays in it fine, TV multiple phones (at least 😎 Alexa's IPads laptops. It is just the sky Q box. It is almost every day. It seems it doesn't like the non sky WiFi.