topic Re: Sky Q Mini Never Ending Connection Problems in Sky Q

Sky Q Mini Never Ending Connection Problems

Stevemays11 — Mon, 30 Dec 2024 09:30:07 GMT

Hi,

We've recently upgraded to Fibre Broadband, and have had no end of problems with Internet Connection issues from the Sky Q Mini box. The main box is always connected but the minis are always dropping out.

Originally the main box was connected to the router via Wifi, but since the upgrade i've Wired the main box into the router. I've altered the Network settings on the main box to show this. But now the Sky Q Mini boxes don't connect.

When i then reset the Sky Q mini Boxes Network setting it contiunally reverts back to the old Wifi network which no longer exists, which in turn changes the settings on the main box back to the old wifi rather than the Wired Connection.

So i have a few questions that i don't know the answer to -

1 - Does the Sky Q Minis have its own Wifi setup, if so how do i change this? Or are all the settings configured on the Main box?

2 - If all settings are on the main box (which is now a wired Connection) how do the Mini Boxes connect?

3 - We have had the white Sky Booster previously but i can't connect to that network as i have no password? Where does ths come from?

I've tried to explain this the best i can, but if someone needs more information, i hopefully can provide.

Thanks

Re: Sky Q Mini Never Ending Connection Problems

HANKY2 — Tue, 31 Dec 2024 00:30:33 GMT

I have exactly the same issue and its been ongoing for years now. i have had a brand new main box today and its still doing it. it is definately not the wifi its something to do with sky.

Re: Sky Q Mini Never Ending Connection Problems

Addie15 — Tue, 31 Dec 2024 08:33:44 GMT

Hi there, @Stevemays11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Mini Never Ending Connection Problems

Addie15 — Thu, 02 Jan 2025 09:00:42 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q Mini Never Ending Connection Problems

Stevemays11 — Thu, 02 Jan 2025 13:44:59 GMT

Can you please re-escalate this query?

Thanks

Steve

Re: Sky Q Mini Never Ending Connection Problems

Daniel0210 — Sat, 04 Jan 2025 07:06:57 GMT

@Stevemays11
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014