topic Re: Sky Q internet connection issues in Sky Q

Sky Q internet connection issues

Jambo2000 — Mon, 30 Dec 2024 19:21:43 GMT

Change to Airband for the internet connection, ever since we have had continual issues with connectivity oin our Sky Q and mini box - we user a LAN cable but keeping getting random messages that no internet connectivity - we reset and sometimes works and sometimes doesn't.

Can someone help us, about to cancel sky as this is not great at all....

Re: Sky Q internet connection issues

oldfella — Mon, 30 Dec 2024 19:25:43 GMT

@Jambo2000 wrote:

Change to Airband for the internet connection, ever since we have had continual issues with connectivity oin our Sky Q and mini box - we user a LAN cable but keeping getting random messages that no internet connectivity - we reset and sometimes works and sometimes doesn't.

Can someone help us, about to cancel sky as this is not great at all....

Hi @Jambo2000

How and to what is your Ethernet lan connected?

Re: Sky Q internet connection issues

Jambo2000 — Mon, 30 Dec 2024 19:43:48 GMT

LAN cable is connected to the router. From both the sky q and mini.

Re: Sky Q internet connection issues

oldfella — Mon, 30 Dec 2024 19:56:33 GMT

@Jambo2000 wrote:

LAN cable is connected to the router. From both the sky q and mini.

Hi @Jambo2000

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

Re: Sky Q internet connection issues

Jambo2000 — Sat, 04 Jan 2025 10:18:37 GMT

Thank you - followed the steps - it turns out the cable on the LAN cable was not working, so switched this with another cable and all seems working so far..

Mini done as well and working well.

Thanks for the help

Re: Sky Q internet connection issues

Inxi — Fri, 21 Mar 2025 17:23:46 GMT

I can reset it and get it working no problem, but having to do this twice a day means there is something not working

Re: Sky Q internet connection issues

Inxi — Fri, 21 Mar 2025 17:27:20 GMT

I need to speak to someone