topic Re: Nothing working in Sky Q

Nothing working

Ella56- — Mon, 30 Dec 2024 16:52:43 GMT

No sky iamywhere in the house

Re: Nothing working

Ella56- — Mon, 30 Dec 2024 16:56:12 GMT

There is no sky in any rooms in my house

Re: Nothing working

PandJ2020 — Mon, 30 Dec 2024 17:08:22 GMT

Are the boxes turned on?

Re: Nothing working

oldfella — Mon, 30 Dec 2024 18:30:50 GMT

@Ella56- wrote:

No sky iamywhere in the house

Hi @Ella56-

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Nothing working

Ella56- — Mon, 30 Dec 2024 18:41:35 GMT

Thanks for the help but I've tried everything. Been having problems for months and got an engineer coming out on the 9th but honestly think I'm just going to cancel my full sky package. Paying a fortune and not a day goes by without some kind of problem and trying to get through to someone is a joke.