topic U Tube videos pausing showing the word "loading". in Sky Q

YouTube on Sky Q "loading" after pausing..

Jaxx25 — Thu, 19 Oct 2023 17:53:22 GMT

Firstly, Sky Q is not worth the money at all, the remote randomly steps responding even though the batteries are fresh. It looks and feels better though on the screen. But that's it for me.

Anyway, to the point...

So the past few weeks I've noticed the YouTube app on the Sky Q that when I pause a video, for any amount of time it'll play fine for about 20 seconds then freeze with "loading..." in the middle of the video.

This stays loading for up to 30 seconds before resuming again and it always seems to skip some of the video, as if it's been playing the whole time anyway.

Sometimes I can bypass this loading/buffering thing by skipping forwards or backwards a bit.

But my god is it annoying..

When I remember I grab the TV remote and just use the YouTube app on the TV instead because it works perfectly (and better actually since it shows a preview of each video before I open it) but it would be nice to just stick with the one remote..

I've tried "refreshing" the apps with the 0, 0, 1, Select on settings etc etc but that seems to do nothing at all, except display "your apps are being refreshed" indefinitely.

Any ideas would be greatly appreciated..

Re: YouTube on Sky Q "loading" after pausing..

katekelly31 — Mon, 23 Oct 2023 11:21:58 GMT

Yes, me too. It's really annoying!

Re: YouTube on Sky Q "loading" after pausing..

Jaxx25 — Mon, 23 Oct 2023 17:54:42 GMT

Ikr, I hope someone can help us..

Re: YouTube on Sky Q "loading" after pausing..

Spuderman — Thu, 26 Oct 2023 22:41:34 GMT

I have this too. New in the last month on SkyQ mini.

YouTube app buffers after pausing and takes 10-20 seconds to return to normal.

Sky - we need an app fix!

Re: YouTube on Sky Q "loading" after pausing..

Lg+oled65b7v — Mon, 30 Oct 2023 17:26:31 GMT

I have this too.

Massively annoying.

Unlike the OP I love SKY Q, but this is a pain.

Re: YouTube on Sky Q "loading" after pausing..

mjm5 — Fri, 03 Nov 2023 18:47:42 GMT

me to. Sky get your act together

Re: YouTube on Sky Q "loading" after pausing..

RS2OOO — Fri, 10 Nov 2023 19:51:02 GMT

Getting the same problem here too, been doing it for almost 2 months now.

Re: YouTube on Sky Q "loading" after pausing..

Baal — Sun, 19 Nov 2023 21:01:10 GMT

Exactly the same problem here for the last couple of months-becoming very annoying!

Re: YouTube on Sky Q "loading" after pausing..

Skywatch — Tue, 28 Nov 2023 13:42:47 GMT

i have the same problem have tried switching off and unplugging box and the 001 apps reset but problem is getting more frequent. at first it was Netflix only but now YouyTube as well. This is exttremely frudstrasting and I dont see a fix coming from Sky.

Re: YouTube on Sky Q "loading" after pausing..

pj764 — Sat, 02 Dec 2023 22:25:04 GMT

Same issue 😞

Re: YouTube on Sky Q "loading" after pausing..

remainhopeful — Thu, 07 Dec 2023 11:30:21 GMT

Mine has been doing the same for about 3 months and just recently, it is doing the same on BBC iPlayer!?

Re: YouTube on Sky Q "loading" after pausing..

JohnMansfield-UK — Mon, 18 Dec 2023 17:38:16 GMT

Me too. Started suddenly one day about 3 months ago, now happens every time a watch a video.

Re: YouTube on Sky Q "loading" after pausing..

AndyCazza — Tue, 19 Dec 2023 18:55:42 GMT

Been having the same problem too, for the last few weeks. Very annoying!

Re: YouTube on Sky Q "loading" after pausing..

Dave+1015 — Tue, 19 Dec 2023 19:14:40 GMT

I love Sky Q but have had the YouTube fault for about 3 months now. It is really annoying and I would have expected it to have been fixed by now. I also have the remote control fault, delayed response on many functions.

Re: YouTube on Sky Q "loading" after pausing..

jblink — Sat, 30 Dec 2023 12:57:02 GMT

Same problem.

I have not yet figured out a consistent set of conditions when this happens, so it seems to be random. This happens on the main Sky Q box and also the minis. I did update the app on each box and it appeared to go away but after a few days the problem returned and has remained. I can also say that it does not happen on the same TVs when using the TV's you tube app. So far, touch wood, it has not happened on any other app on Sky.

Re: YouTube on Sky Q "loading" after pausing..

Edmund123 — Sat, 13 Jan 2024 16:41:30 GMT

This happens on my Sky

Re: YouTube on Sky Q "loading" after pausing..

Edmund123 — Sat, 13 Jan 2024 16:43:09 GMT

This has been happening to me too. If I pause during any YouTube video and play again. The audio starts to go out of sync and then the video freezes completly. It as been happening for as long as I can remember and is very dissapointing that Sky would allow this glitch to last as long as it has.

Re: YouTube on Sky Q "loading" after pausing..

jblink — Sat, 13 Jan 2024 16:57:53 GMT

Just to add some detail.......

Consistently, if I am watching a video and there is a momentary loss of sound, within a few seconds the picture pauses and "loading" appears. Several seconds later it resumes and back to normal. If, however, when the sound drops out I pause and rewind 10s, playing from there it plays normally riding straight through the "loading" point without issue. It does not seem to happen during adverts, just the main video, but it can happen multiple times in not many minutes. It is very annoying but as usual Sky are more focused on increasing prices than solving problems 😁

Re: YouTube on Sky Q "loading" after pausing..

AntAntAnt — Sat, 20 Jan 2024 16:50:15 GMT

Same issue here, and it doesn't look like anyone has a solution either...

Re: YouTube on Sky Q "loading" after pausing..

Anna137 — Mon, 22 Jan 2024 15:35:27 GMT

Same issue with YouTube still here. Pause the video for more than 1min and it returned to the beginning.