topic Re: WiFi connection Sky Q in Sky Q

WiFi connection Sky Q

5mithers — Fri, 27 Dec 2024 19:56:56 GMT

My Sky Q box keeps disconnecting from WiFi. I have reset the box, the WiFi and have it split into 2.4ghz and 5ghz. It's happened 8 times today alone!! Currently having to watch Netflix on my smart TV which is staying connected fine. Any ideas?

Re: WiFi connection Sky Q

Mr+Flibbles+86 — Sat, 28 Dec 2024 10:26:23 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection Sky Q

deepgreen — Sat, 28 Dec 2024 12:12:17 GMT

We also have this problem - have tried everything suggested on this forum but to no avail. We are not getting the service we are paying for.

Re: WiFi connection Sky Q

deepgreen — Sat, 28 Dec 2024 12:37:42 GMT

I wonder, too, why 'Sky Assistant', which purports to be 24/7, is not available whenever I try to use it...

Also an admin. question - why can't posts here be corrected? There is no edit function for typos, etc.