topic Re: Sky Max chanel unwatchable in Sky Q

Sky Max chanel unwatchable

TB126 — Mon, 23 Dec 2024 22:39:41 GMT

Trying to watch Sky Max tonight (23/12/24) but it is unwatchable as it's jittery with sound and picture freezing, tried other chanels and they seem ok.

Re: Sky Max chanel unwatchable

Chodley — Tue, 24 Dec 2024 07:57:31 GMT

Sounds like weather / tree issues.

Re: Sky Max chanel unwatchable

TimmyBGood — Tue, 24 Dec 2024 09:00:04 GMT

@TB126

If that was a transmission issue we'd expect multiple posts in this forum, so as @Chodley indicates it does suggest an individual reception problem.

Re: Sky Max chanel unwatchable

TB126 — Tue, 24 Dec 2024 11:08:25 GMT

Thank you for your reply.

No other channels were affected though and I did check the signal strength and there were no issues reported.

Re: Sky Max chanel unwatchable

PandJ2020 — Tue, 24 Dec 2024 11:11:31 GMT

@TB126 wrote:
Thank you for your reply.
No other channels were affected though and I did check the signal strength and there were no issues reported.

The signal strength is a guide - it is only one particular transponder.

A slight dish misalignment could affect one (or more) channels. Movies seems particularly sensitive to misalignment.

Re: Sky Max chanel unwatchable

JVC999 — Wed, 25 Dec 2024 12:33:23 GMT

I am having the same issue, all other channels are fine ,just sky max which is un watchable

Re: Sky Max chanel unwatchable

xenon81 — Wed, 25 Dec 2024 13:49:32 GMT

When you have trouble with Sky Max, is Sky Witness also affected?

Re: Sky Max chanel unwatchable

JVC999 — Wed, 25 Dec 2024 14:49:29 GMT

Hi, no sky witness is fine

Thanks for your reply

Re: Sky Max chanel unwatchable

Aemac — Wed, 25 Dec 2024 20:07:04 GMT

Exactly the same here. Sky Max unwatchable but everything else is fine

Re: Sky Max chanel unwatchable

xenon81 — Wed, 25 Dec 2024 20:31:25 GMT

Just to confirm are those affected in the UK or Ireland, and are you watching HD or SD?

Re: Sky Max chanel unwatchable

TB126 — Thu, 26 Dec 2024 10:03:42 GMT

In Uk on SD.

Sky witness is fine, just tried Sky Max and still a problem.

Re: Sky Max chanel unwatchable

Boscar — Thu, 26 Dec 2024 10:13:21 GMT

Mine is the same on sky q and the mini box. WiFi all good, signal strength good, all other channels are fine, but this is unwatchable!

Re: Sky Max chanel unwatchable

xenon81 — Thu, 26 Dec 2024 10:26:52 GMT

Having checked the UK SD version i'm seeing the same occasional picture stutter/break up. Other channels on the same transponder are fine, the HD version seems OK too, so it seems to be an issue at Sky's end.

Re: Sky Max chanel unwatchable

Failedfosterer2 — Thu, 26 Dec 2024 12:42:20 GMT

Same issues here for last few days.

So annoying. No weather issues/trees etc. So presuming it's an issue at sky's end.

So annoying.

Re: Sky Max chanel unwatchable

pablo... — Thu, 26 Dec 2024 16:57:26 GMT

Same issue here. Programmes (and ads) stutter, repeat and occasionally lose audio. Not easy to watch.