topic Re: Daily Sky Q issues in Sky Q

Daily Sky Q issues

JOHNDP13 — Tue, 24 Dec 2024 19:43:44 GMT

Is anyone having daily problems with their Sky Q main box and mini boxes. They appear to be losing connectivity to the internet , not being able to connect and get a signal from the main box or have no connection to the Sky Activation server. I am trying to find out if this is just my issue or Sky have a chronic issue across their customer base

Re: Daily Sky Q issues

oldfella — Tue, 24 Dec 2024 19:56:16 GMT

@JOHNDP13 wrote:

Is anyone having daily problems with their Sky Q main box and mini boxes. They appear to be losing connectivity to the internet , not being able to connect and get a signal from the main box or have no connection to the Sky Activation server. I am trying to find out if this is just my issue or Sky have a chronic issue across their customer base

Hi @JOHNDP13

Try completly resetting your connection.First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Once you get the main Q box connected

try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Re: Daily Sky Q issues

deepgreen — Tue, 24 Dec 2024 20:53:31 GMT

Yes! We keep losing connection to our boxes, seemingly at random. Some days it is stable, while on others it drops out frequently. It's very frustrating. We have fibre internet at 1000mb/s (symmetrically) and all other internet-connecting devices are trouble-free.

Re: Daily Sky Q issues

JOHNDP13 — Tue, 24 Dec 2024 20:59:15 GMT

Thanks for responding. I also have 1000 mb internet so that's not the problem but the notification frequently says lost internet connection. As you say it happen anytime. Same with losing mini box connectivity to the main box. I am the end of my tether after having Sky continuously for about 25 + years. It's become a total nightmare and feel I spend half my time resetting the boxes, powering them off and on. I just don't think the platform is stable any more

Re: Daily Sky Q issues

TimmyBGood — Tue, 24 Dec 2024 21:27:44 GMT

@JOHNDP13 wrote:

I just don't think the platform is stable any more

Q is in use in millions of households: two posts with not entirely similar symptoms don't really indicate a systemic issue.

A lot of individual Q hardware is however now rather old.

Re: Daily Sky Q issues

Sooty78 — Tue, 24 Dec 2024 22:29:51 GMT

We are having the same issues......no signal issues, no BB issues however box is freezing/glitching, also advising technical fault on this channel and also recordings.

Have did reset, switched from wired to WiFi connection and back again but issue persists. Trying to manage it due to festive period but will need to get an engineer out as soon as I can I reckon 😞

Re: Daily Sky Q issues

Chodley — Wed, 25 Dec 2024 08:08:56 GMT

@Sooty78 wrote:
We are having the same issues......no signal issues, no BB issues however box is freezing/glitching, also advising technical fault on this channel and also recordings.

Have did reset, switched from wired to WiFi connection and back again but issue persists. Trying to manage it due to festive period but will need to get an engineer out as soon as I can I reckon 😞

Sounds like the box just needs replacing. That can be done via courier.

Re: Daily Sky Q issues

Chodley — Wed, 25 Dec 2024 08:11:47 GMT

@JOHNDP13 wrote:
Thanks for responding. I also have 1000 mb internet so that's not the problem but the notification frequently says lost internet connection. As you say it happen anytime. Same with losing mini box connectivity to the main box. I am the end of my tether after having Sky continuously for about 25 + years. It's become a total nightmare and feel I spend half my time resetting the boxes, powering them off and on. I just don't think the platform is stable any more

The connection problem is the wifi between the boxes and the router, not the internet connection. I would just get powerlines (cheapest but more prone to issues) or hard wire each box into a wifi mesh and in either case disable wifi on the sky boxes.

Re: Daily Sky Q issues

JOHNDP13 — Wed, 25 Dec 2024 10:16:24 GMT

Thanks for your suggestion. Box has been changed already

Re: Daily Sky Q issues

tiegan — Wed, 25 Dec 2024 10:43:19 GMT

Having all the same issues!!

Re: Daily Sky Q issues

tiegan — Wed, 25 Dec 2024 16:19:32 GMT

Exactly the same problem here, sky customer for over 30 year, sky, sky plus all worked well. Sky Q did, had it a couple of years now, sky Q bo, booster, and two mini boxes - all worked well considering my internet was not always as good as it is now. But the last month, OMG, mini boxes keep disconnecting from main hub, and disconnecting from internet. So frustrating. All my other wireless equiptment works perfectly. Got a set of 3 deco's to see if that would fix it. Nope, no change. Spending my days resetting everything. About to give up SKY for good!!

Re: Daily Sky Q issues

Clb79 — Wed, 25 Dec 2024 17:43:18 GMT

I'm having exactly the same issues!! So frustrating!! Has anyone been able to fix it?

Re: Daily Sky Q issues

tangerine+rick — Wed, 25 Dec 2024 18:18:47 GMT

For the last couple of weeks we have been having a lot of: No Satellite Signal, or There is a problem with your connection etc. this appears to have got worse up to the point I am having to reset the Q box more or less daily.

Most main SKY channels (sports & Cinema) are ok, but Terrestrials, QVC (which could be a plus point, just don't tell the wife) etc. keep dropping off!

my first thoughts were the dish has got misaligned after the storms the other week, or my box is on the way out.

Merry Christmas one and all.

Re: Daily Sky Q issues

Iain53 — Fri, 23 May 2025 15:33:59 GMT

It's doing my head in now had nothing for 2 days now

Re: Daily Sky Q issues

MightyQuinn — Fri, 23 May 2025 16:17:52 GMT

@Iain53 wrote:
It's doing my head in now had nothing for 2 days now

Hi @Iain53 What's doing your head in? Details, details and details.

Re: Daily Sky Q issues

Iain53 — Fri, 23 May 2025 16:37:07 GMT

Sorry it's because I have had trouble with my sky Q box not coming on or it keeps saying not connecting to Internet

Re: Daily Sky Q issues

thommo22 — Fri, 23 May 2025 20:06:56 GMT

I know of two other people as well as myself who are having the same issues as described above - exactly the same as last week . Remember - the issues which Sky have already admitted occurred and then apologised for.

I find it quite offensive that it is suggested above that because only two people have complained here out of millions of SkyQ users, that it's our boxes that are at fault not Sky. Out of those millions - how many are aware that this forum even exists never mind post in it.

While I understand the 'super' users are just customers like the rest of us - sometimes their comments aren't helpful.

Over yesterday and today it's quite clear that something's gone wrong again at Sky similar to last week and I have seen more than 2 posts pointing it ot.

Re: Daily Sky Q issues

Mark39 — Fri, 23 May 2025 20:24:49 GMT

@thommo22 wrote:

Over yesterday and today it's quite clear that something's gone wrong again at Sky similar to last week and I have seen more than 2 posts pointing it ot.

I'd suggest reporting it to Sky. So far as I know, they're not aware of any ongoing problem.