topic Re: SkyQ box keeps dropping the wifi connection in Sky Q

SkyQ box keeps dropping the wifi connection

PSig — Thu, 11 Jan 2024 18:55:00 GMT

I can easily connect my SkyQ box to the internet via wifi (over 100mbs in that room) but several times an evening it drops the internet.....and i have to reload or give up and move to Amazon!!

Anyone any ideas?

Re: SkyQ box keeps dropping the wifi connection

Chodley — Thu, 11 Jan 2024 19:08:30 GMT

Which ISP?

Re: SkyQ box keeps dropping the wifi connection

PSig — Thu, 11 Jan 2024 19:16:34 GMT

Im on BT....the internet and wifi is perfect..

except for SkyQ box..

Re: SkyQ box keeps dropping the wifi connection

Chodley — Thu, 11 Jan 2024 19:26:00 GMT

Try turning off the Smart wifi feature

and splitting the 2.4 and 5 Ghz channels into two different SSIDs.

Have you got mini boxes?

Re: SkyQ box keeps dropping the wifi connection

DavidMcD — Mon, 15 Jan 2024 06:51:28 GMT

I have started getting the same thing in the last couple of weeks.

My Main SKYQ box is wired into Virgin Media box, so no issues with the connection. I will then see my connection dropping on my boosters and Mini boxes normally overnight which then means I need to reboot the main box to get them up and running again.

Re: SkyQ box keeps dropping the wifi connection

Chodley — Mon, 15 Jan 2024 08:31:14 GMT

@DavidMcD wrote:
I have started getting the same thing in the last couple of weeks.

My Main SKYQ box is wired into Virgin Media box, so no issues with the connection. I will then see my connection dropping on my boosters and Mini boxes normally overnight which then means I need to reboot the main box to get them up and running again.

Yeah sounds standard. Maybe try turning off Eco mode on the sky boxes or use powerlines for the minis.

Re: SkyQ box keeps dropping the wifi connection

Bigpun — Thu, 05 Sep 2024 16:38:58 GMT

I have got the same issue. It is so annoying.

I have 1GB Virgin and it is superb, so it isn't the BB wifi.

The SkyQ box drops the WiFi connection at least 4 times a week.

Can anyone help please?

Re: SkyQ box keeps dropping the wifi connection

Chodley — Fri, 06 Sep 2024 04:45:44 GMT

tried any of the suggestions in this thread (or the many others on similar problems) before?

By the way the internet speed could be 10Gb and the wifi signal still useless. They are 2 differeht things. But I do think there is a fundamental flaw in the Q's wifi.

Re: SkyQ box keeps dropping the wifi connection

iwaddo — Mon, 23 Dec 2024 14:27:38 GMT

I've started having this issue since I received a 2nd Pod.

Turn off the 2nd Pod and the Sky Q box remains connected, turn it back on and Sky Q drops off. It does not seem to drop whilst it is on, in use, only when woken, say in the morning or early evening.

Not sure how the additional Pod causes the issue but I've proven this over several days of testing.

My Router is in one corner of the house, the Sky Q box is in the opposite corner diagonally and the Pod is two thirds of the way along the diagonal between the two, nearer the Sky Q than the Router.

I do not have any Sky Mini boxes.

Any help appreciated.

Re: SkyQ box keeps dropping the wifi connection

Chodley — Tue, 24 Dec 2024 07:36:57 GMT

@PSig wrote:
I can easily connect my SkyQ box to the internet via wifi (over 100mbs in that room) but several times an evening it drops the internet.....and i have to reload or give up and move to Amazon!!
Anyone any ideas?

Leave the 2nd pod off?

Re: SkyQ box keeps dropping the wifi connection

iwaddo — Tue, 24 Dec 2024 08:57:14 GMT

Thank you, I really appreciate all the effort you must have put in to your thoughtful insight.

Re: SkyQ box keeps dropping the wifi connection

deepgreen — Tue, 24 Dec 2024 16:44:28 GMT

We also have this issue. We moved home in late October and took our equipment with us, except for a new mini-box which Sky gave us to replace what appeared to be a defective old box. We have a third party router and superb fibre wi-fi/internet (symmetrical 1000mb/s) around the house, but the Q box (and its 'slave' mini-box) keeps losing wi-fi connection and needs re-setting. Some days it is perfectly OK, while on others it drops out several times an hour. Netflix, for example, also keeps 'buffering' every few minutes on bad days. I can only also conclude that the Q wi-fi reception is dismal (which I have also heard from an IT contact). This seems to be a fundamental flaw which I find bizarre not to have been fixed long ago.

Re: SkyQ box keeps dropping the wifi connection

deepgreen — Tue, 24 Dec 2024 16:55:33 GMT

Something that has occurred to me - is it possible to use a mini-box purely as a wi-fi booster (i.e. not connected to a TV)? We have a spare at the moment and I could just plug it in between the router and the Q box. Would it need to be set up initially by using a TV connected to it?