topic Re: No BBC1 or ItV in Sky Q

No BBC1 or ItV

Sheils2024 — Mon, 23 Dec 2024 23:19:24 GMT

Had no problem before , but tonight I cannot get BBC 1 or ITV through my sky Q box , all other channels are fine ,

it says this channel is currently affected by a problem with your satellite??

surely if this was the case I would be unable to get any channels

Re: No BBC1 or ItV

Daniel0210 — Tue, 24 Dec 2024 03:33:11 GMT

@Sheils2024

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

No, it won't necessarily affect all channels. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: No BBC1 or ItV

Chodley — Tue, 24 Dec 2024 07:48:46 GMT

@Sheils2024 wrote:
it says this channel is currently affected by a problem with your satellite [dish]??
surely if this was the case I would be unable to get any channels

No, they're spread across different frequencies so can be affected independently.