topic Return of mini box in Sky Q

Return of mini box

Tasha195 — Mon, 23 Dec 2024 20:04:50 GMT

I have cancelled sky and was asked to return the main sky box (we have done this and this has been received by sky). However we also had a mini box but was not asked to return this. What do I do with this now?

thank you

Re: Return of mini box

PandJ2020 — Mon, 23 Dec 2024 20:07:43 GMT

@Tasha195 wrote:
I have cancelled sky and was asked to return the main sky box (we have done this and this has been received by sky). However we also had a mini box but was not asked to return this. What do I do with this now?

It's still owned by Sky. Do not dispose of it.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment-t2

Re: Return of mini box

oldfella — Mon, 23 Dec 2024 20:09:47 GMT

@Tasha195 wrote:

I have cancelled sky and was asked to return the main sky box (we have done this and this has been received by sky). However we also had a mini box but was not asked to return this. What do I do with this now?

thank you

Hi @Tasha195

Mini boxes need to be returned to Sky as well.

All Q boxes including minis are only rented. Failure to return will result in non return charges.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Re: Return of mini box

Tasha195 — Mon, 23 Dec 2024 20:21:58 GMT

I know they are still owned by sky but how am I supposed to send them back if they haven't sent packaging for them? I can't find an email address to contact them with.

Re: Return of mini box

Daniel0210 — Mon, 23 Dec 2024 20:24:31 GMT

@Tasha195

Sky don't use email as a general communication method. Give them a call and request packaging or use your own. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return of mini box

Tasha195 — Mon, 23 Dec 2024 20:29:06 GMT

Thank you! That's great, I'll get that sorted after Xmas 🙂 thank you again