https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860917#M681293 I have sky q and UHD TV but I can't upgrade to UHD anyone know why Mon, 23 Dec 2024 12:59:08 GMT Mbc1310 2024-12-23T12:59:08Z https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860917#M681293 I have sky q and UHD TV but I can't upgrade to UHD anyone know why Mon, 23 Dec 2024 12:59:08 GMT https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860917#M681293 Mbc1310 2024-12-23T12:59:08Z https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860920#M681294 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4286821">@Mbc1310</a>&nbsp;</P> <P>Have you already got HD? You need that add-on first.</P> Mon, 23 Dec 2024 13:02:11 GMT https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860920#M681294 Daniel0210 2024-12-23T13:02:11Z https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860921#M681295 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4286821">@Mbc1310</a>&nbsp;wrote:<BR />I have sky q and UHD TV but I can't upgrade to UHD anyone know why<HR /></BLOCKQUOTE> <P>do you have a UHD capable box ?</P> <P>&nbsp;</P> <P>Home - Settings - System Info - Hardware Version<BR /><BR />If it is 32Cxxx then you have an older 1TB <STRONG>non-UHD Box</STRONG><BR />If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box<BR />If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)<BR />If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box <BR /><BR /><A href="https://www.sky.com/help/articles/check-which-sky-q-box" target="_blank">https://www.sky.com/help/articles/check-which-sky-q-box</A></P> Mon, 23 Dec 2024 13:04:53 GMT https://helpforum.sky.com/t5/Sky-Q/Ultra-HD/m-p/4860921#M681295 nigea99 2024-12-23T13:04:53Z