topic Re: Disney+ in Sky Q

Disney+

ChrisyM — Sun, 22 Dec 2024 20:56:18 GMT

I cannot sign into Disney+ on either Sky nor my phone and tablet, I still have an active subscription linked to my Sky account so there's no reason why I can't use Disney+. Has something changed regarding Disney and Sky recently??? My kids are missing out!

Re: Disney+

Lisa-P1987 — Mon, 23 Dec 2024 11:26:35 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+

ChrisyM — Mon, 23 Dec 2024 11:46:32 GMT

Hi Lisa thanks for your reply, since making this thread, I have regained access to my Disney+ account and I can view content again. Disney stated my subscription was inactive until I proved them wrong by showing confirmation my Disney account was created via Sky. All good now. 🙂

Re: Disney+

Addie15 — Mon, 23 Dec 2024 11:48:46 GMT

Hi there! Happy to hear that. We will close this invite then, and if there is anything else in the future you need help with, do not hesitate to reach out. Thanks.