https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860253#M681212 <P>No subscription message&nbsp;</P> Sun, 22 Dec 2024 16:56:01 GMT Martinthorne 2024-12-22T16:56:01Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860253#M681212 <P>No subscription message&nbsp;</P> Sun, 22 Dec 2024 16:56:01 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860253#M681212 Martinthorne 2024-12-22T16:56:01Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860269#M681213 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3819883">@Martinthorne</a>&nbsp; &nbsp;You are not trying to download HD without a HD subscription?</P> Sun, 22 Dec 2024 17:08:02 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860269#M681213 MightyQuinn 2024-12-22T17:08:02Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860283#M681216 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3819883">@Martinthorne</a>&nbsp;wrote:<BR /> <P>No subscription message&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3819883">@Martinthorne</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Sun, 22 Dec 2024 17:19:37 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860283#M681216 oldfella 2024-12-22T17:19:37Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860434#M681236 <P>All hd subscribed&nbsp;</P> Sun, 22 Dec 2024 20:40:52 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860434#M681236 Martinthorne 2024-12-22T20:40:52Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860436#M681237 <P>I have the had pack</P> Sun, 22 Dec 2024 20:41:40 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download-from-catch-up-or-on-demand/m-p/4860436#M681237 Martinthorne 2024-12-22T20:41:40Z