topic Re: Black Screen Disney plus in Sky Q

Black Screen Disney plus

LJH003 — Sun, 22 Dec 2024 06:58:03 GMT

Having issues trying to play some programmes on Disney plus. Rivals episode one plays trailers then screen goes black. If you fast forward a message states will play after intro but get spinning wheel. But episode 2 works straight away.Have logged in and out, have turned router and sky q box on and off. Have tried on phone app and it works, please advise.

Re: Black Screen Disney plus

stereohaven — Sun, 22 Dec 2024 12:19:50 GMT

@LJH003 wrote:
Having issues trying to play some programmes on Disney plus. Rivals episode one plays trailers then screen goes black. If you fast forward a message states will play after intro but get spinning wheel. But episode 2 works straight away.Have logged in and out, have turned router and sky q box on and off. Have tried on phone app and it works, please advise.

There was a variation on this issue talked about in this thread.

Have you tried an apps refresh in the hidden menu?

To enter hidden menu press Home and navigate down to Settings, but do not select Settings
With Settings highlighted press 0 0 1 Select on the remote (select is the center button on the directional keypad)
Select Apps then highlight Refresh Apps on this box
You'll see a message that says, 'Your apps are being refreshed'
This message will stay on screen until you press Dismiss to return to normal viewing, but it’s recommended waiting at least 5 minutes before doing so

Note: Refreshing apps can take up to 24 hrs to complete.

If you continue to have issues you might need to reach out to Disney+ support: https://help.disneyplus.com/en-GB/category/getting-started

Re: Black Screen Disney plus

LJH003 — Sun, 22 Dec 2024 14:39:31 GMT

Update has now started working after 2 days.

Re: Black Screen Disney plus

SelinaA — Mon, 23 Dec 2024 07:42:31 GMT

Thank you for raising this, we are having exactly the same issue. Have followed the refresh app steps above, now we wait!

Re: Black Screen Disney plus

LJH003 — Mon, 23 Dec 2024 19:51:39 GMT

Update, not working again. Will try refresh again.Fingers crossed, only happening on sky q box other devices work straight away.