topic Re: The main Sky Q box loses connectivity in Sky Q

The main Sky Q box loses connectivity

TonyRob — Wed, 18 Dec 2024 10:43:00 GMT

The Main box starts up ok. But over the last 3 days it has lost connectivity to the programmes. It does not just happen when the box has been on for a while it has happened just after starting it up today. We can watch the same programmes and recordings without any issue on the mini box so we assume the Sky Q box needs replacing. Each day the issue happens more and more, spoiling the viewing experience.

Re: The main Sky Q box loses connectivity

Mr+Flibbles+86 — Thu, 19 Dec 2024 09:24:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: The main Sky Q box loses connectivity

Tom-W19 — Sun, 22 Dec 2024 09:09:24 GMT

Hi @TonyRob

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.