topic Re: Sky box not connecting to WiFi in Sky Q

Sky box not connecting to WiFi

beckey1 — Wed, 18 Dec 2024 11:33:28 GMT

Sky Q box won't connect to my BT router.
I've done everything suggested, unplugging, restarting etc.

. I've put in the details for the new router and I have a good Wi-Fi signal.

Re: Sky box not connecting to WiFi

Mr+Flibbles+86 — Thu, 19 Dec 2024 09:25:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky box not connecting to WiFi

Tom-W19 — Sun, 22 Dec 2024 09:04:21 GMT

Hi @beckey1

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.