topic Disney+ Buffering on SkyQ app in Sky Q

Disney+ Buffering on SkyQ app

Rachael9487 — Sat, 21 Dec 2024 12:31:07 GMT

Disney+ has started to buffer all of the time and freeze. It only seems to be happening on the Sky Q app.

I have tried refreshing the apps through the secret menu. I have restarted the sky box and updated the software but none have worked. My broadband provider is not Sky but I've restarted the router anyway to no avail.

I've checked the app on other devices but it doesn't happen anywhere else. It's getting really frustrating now as we have to shut down the app then restart constantly to be able to watch it.

Is there any solution to this?

Re: Disney+ Buffering on SkyQ app

Tom-W19 — Sun, 22 Dec 2024 13:30:29 GMT

Hi @Rachael9487

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ Buffering on SkyQ app

HazelW — Tue, 24 Dec 2024 22:03:34 GMT

I have the same issue. Trying to watch Home Alone on Christmas Eve. Pretty frustrating.