topic Sky viewing card stuck in in Sky Q

Sky viewing card stuck in

Japooksie — Sat, 21 Dec 2024 10:15:03 GMT

I need to remove my viewing card to exchange my sky q box but it is stuck! How do I remove it?

Re: Sky viewing card stuck in

GD1 — Sat, 21 Dec 2024 10:21:46 GMT

@Japooksie Have you tried pushing the card forward gently? It should click then allow you to slide it out.

Re: Sky viewing card stuck in

Japooksie — Sat, 21 Dec 2024 10:23:56 GMT

I have tried but it won't push in to click out for some reason 😞 it seems completely wedged and the dpd delivery is on his way. I can't seem to speak to anyone at Sky to work out what to do. Thanks for your help

Re: Sky viewing card stuck in

SKY1992bf — Sat, 21 Dec 2024 11:03:55 GMT

@Japooksie best thing to do is call sky explain the situation and request a replacement viewing card

Re: Sky viewing card stuck in

Japooksie — Sat, 21 Dec 2024 11:36:39 GMT

Thank you so much, I will give them a call.