topic Re: Sky Q won't turn on in Sky Q

Sky Q won't turn on

Carole2300 — Thu, 19 Dec 2024 22:19:16 GMT

Sky Q stuck on standby

Tried switching on and off etc changed remote batteries etc

Also when it was working recording kept pausing and buffering and lagging.

It's hot to touch also

Recordings kept failing at random times

Re: Sky Q won't turn on

Addie15 — Fri, 20 Dec 2024 16:47:03 GMT

Hi there, @Carole2300. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q won't turn on

Addie15 — Mon, 23 Dec 2024 10:07:30 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.