topic Re: Terrible Service in Sky Q

Terrible Service

GHSCOTT — Fri, 20 Dec 2024 12:45:58 GMT

I ordered this sky Q box on December 1 after many arguments I still not received it and can't get a decent answer from Sky

Re: Terrible Service

Daniel0210 — Fri, 20 Dec 2024 12:55:47 GMT

@GHSCOTT wrote:

I ordered this sky Q box on December 1

@GHSCOTT

Is this a new installation or a replacement via a doorstep box swap?

Re: Terrible Service

GHSCOTT — Fri, 20 Dec 2024 13:31:02 GMT

New installation

Re: Terrible Service

Invisiblename — Fri, 20 Dec 2024 14:01:30 GMT

@GHSCOTT wrote:
New installation

So, assuming that you have ordered Sky Q, you won't receive anything as the engineer brings it all with him on the installation day. When is your installation booked for?

Re: Terrible Service

Daniel0210 — Fri, 20 Dec 2024 14:37:58 GMT

@GHSCOTT

As @Invisiblename has indicated the engineer brings the box, any mini boxes, cables, dish and remotes on installation day.

It will depend on the area for availability of engineers but as a rough guide my son ordered Sky Q for his new build house on 23 November and the engineer is booked for 23 December.

Re: Terrible Service

TimmyBGood — Fri, 20 Dec 2024 16:42:45 GMT

@GHSCOTT

Recent posts in this forum suggest installation dates extending into the new year. Sky has been reducing its satellite dish workforce, there was significant disruption to existing setups from the recent storms, and this is a lousy time of year for ladder work.

Terrible service

GHSCOTT — Sat, 21 Dec 2024 08:58:42 GMT

Still waiting for sky q box since December 1st.

had loads of discussions and many promises to provide but no box.

different explanations every time. I phone box in access of. 10 hours

Re: Terrible service

GD1 — Sat, 21 Dec 2024 10:01:26 GMT

@GHSCOTT Your duplicate post has been merged to your original thread, creating duplicate threads is unhelpful and simply causes confusion and duplicated answers.

Re: Terrible service

Invisiblename — Sat, 21 Dec 2024 21:06:24 GMT

@GHSCOTT wrote:
Still waiting for sky q box since December 1st.
had loads of discussions and many promises to provide but no box.
different explanations every time. I phone box in access of. 10 hours

Have you not noticed the posts that tell you that a new installation means the engineer bring everything with him???