Sky q mini box needs to be authorised

mylo48 — Fri, 20 Dec 2024 10:16:32 GMT

For no apparent reason all 3 of my mini boxes are showing this message

main box is fine

tried all the usual things reactivation etc
anyone had this problem
Also it will not let me upgrade the software on the minis
Any help tips appreciated engineer visit quoted end of Jan 🙄🙄🙄🙄

Re: Sky q mini box needs to be authorised

oldfella — Fri, 20 Dec 2024 11:17:03 GMT

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky q mini box needs to be authorised in Sky Q

Sky q mini box needs to be authorised

Re: Sky q mini box needs to be authorised