https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-switch-on/m-p/4856720#M680715 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4282999">@Pilew26</a>&nbsp;wrote:<BR /> <P><SPAN class="">topic: </SPAN>Sky Q box not working. Not turning on and blue Q fading in and out</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4282999">@Pilew26</a>&nbsp;</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-box-wont-turn-on</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="oldfella_0-1733651710518.png"><img src="https://helpforum.sky.com/skins/images/B2CACCAF1B87DAEFD9419245AF00A23E/responsive_peak/images/image_not_found.png" alt="oldfella_0-1733651710518.png" /></span></P> <P>&nbsp;</P> Wed, 18 Dec 2024 22:26:04 GMT oldfella 2024-12-18T22:26:04Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-switch-on/m-p/4856691#M680710 <P><SPAN class="">topic: </SPAN>Sky Q box not working. Not turning on and blue Q fading in and out</P> Wed, 18 Dec 2024 21:59:44 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-switch-on/m-p/4856691#M680710 Pilew26 2024-12-18T21:59:44Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-switch-on/m-p/4856720#M680715 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4282999">@Pilew26</a>&nbsp;wrote:<BR /> <P><SPAN class="">topic: </SPAN>Sky Q box not working. Not turning on and blue Q fading in and out</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4282999">@Pilew26</a>&nbsp;</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-box-wont-turn-on</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="oldfella_0-1733651710518.png"><img src="https://helpforum.sky.com/skins/images/B2CACCAF1B87DAEFD9419245AF00A23E/responsive_peak/images/image_not_found.png" alt="oldfella_0-1733651710518.png" /></span></P> <P>&nbsp;</P> Wed, 18 Dec 2024 22:26:04 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-switch-on/m-p/4856720#M680715 oldfella 2024-12-18T22:26:04Z