topic Re: Disney+ buffering in Sky Q

Disney+ buffering

Warren2021 — Sat, 14 Dec 2024 10:53:47 GMT

Disney+ has started to buffer all of the time and freeze. This has only happened since Sky have updated the app.

I have tried refreshing the apps through the secret menu, and I have also restarted the sky box, updated the software, restated the router I don't think from my end I can do anymore .....

I have narrowed the issue down to the sky app as we have Disney+ on an iPad and

mobile both connected to home WIFI and these do not buffer. It's getting frustrating now as it's near impossible to watch anything.

Re: Disney+ buffering

Tom-W19 — Sun, 15 Dec 2024 09:03:03 GMT

Hi @Warren2021

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ buffering

GMoss221 — Sun, 15 Dec 2024 11:29:09 GMT

I have exactly the same issue , been happening and now it's happened again just now. Have reset the apps , but like I say it has happened again .

Re: Disney+ buffering

gbtbassist — Tue, 17 Dec 2024 22:52:46 GMT

It'd be good to get a solution posted if it gets sorted.

fwiw - i have the same issue using the disney+ app on my smart tv so its a fair assumption that the common root cause is sky broadband seeing as the problem exists on two different apps.

Is it possible that sky are throttling the disney+ feed??

Re: Disney+ buffering

GMoss221 — Tue, 17 Dec 2024 22:55:36 GMT

@gbtbassist I'm not with sky for broadband and my Dianey+ app on TV is working fine, just on the sky Q box it's not

Re: Disney+ buffering

Mr+Flibbles+86 — Wed, 18 Dec 2024 09:12:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147