Apps on Sky Q

Ken+U — Tue, 17 Dec 2024 21:21:08 GMT

All apps showing as temporarily unavailable. Network is cnnected

Re: Apps on Sky Q

GATK — Tue, 17 Dec 2024 21:38:53 GMT

I have no app information either. SKY Q box says it has a connection to my broadband router but no connection to the Internet. My broadband is fine (checked via laptop and speedtest). I reset the network connection and it picked up the same IP Address from the broadband router. Is there a SKY outage?

Re: Apps on Sky Q

oldfella — Tue, 17 Dec 2024 21:50:42 GMT

@Ken+U wrote:

All apps showing as temporarily unavailable. Network is cnnected

Hi @Ken+U

Try completely resetting you connection.
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

If you still have no Apps

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

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