Second Q Box issues

Shef12 — Tue, 17 Dec 2024 21:12:38 GMT

I have two Q boxes on my subscription. I have been having issues with my second box the last few months where I need to reboot the system regularly. In the last two days my box is not working and I cannot seem to use the remote control on this TV now at all. Can someone help please?

Re: Second Q Box issues

Daniel0210 — Wed, 18 Dec 2024 02:29:59 GMT

@Shef12

@Shef12 wrote:

I have been having issues with my second box the last few months where I need to reboot the system regularly.

I take it the 'second box' is actually a Sky Q mini box? When you are rebooting are you rebooting the main Sky Q box first?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

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@Shef12 wrote:

In the last two days my box is not working and I cannot seem to use the remote control on this TV now at all.

What do you mean by not working? Could the Sky remote be faulty?

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

topic Second Q Box issues in Sky Q

Second Q Box issues

Re: Second Q Box issues