topic Re: Complaint in Sky Q

Complaint

marks62 — Tue, 17 Dec 2024 16:42:18 GMT

NOVEMEBER 21st I spoke with Sky and booked an engineer to come to my Apartment today 17th December and install SKY Q in the apartment, only after spending over an hour on chat with two of your representatives that due to a technical problem they had cancelled my installation.

'When did they cancel I asked the said 21st November, now I had to take a days holiday to wait in because the visit was due between 08:00 and 17:00.

Now how do you rembuise me for this day off because my treatment off Sky today has been nothing but unexpectable.

Re: Complaint

PandJ2020 — Tue, 17 Dec 2024 16:48:17 GMT

All such consequential 'losses' are excluded within the contract.

But go ahead and contact Sky (you're just talking to other customers here) and see what they'll do about it...

Re: Complaint

MightyQuinn — Tue, 17 Dec 2024 16:49:26 GMT

Hi @marks62 Your chances of compensation is probably zero, but this is the way to make a formal Complaint.

Re: Complaint

Chodley — Tue, 17 Dec 2024 19:08:54 GMT

I assume you mean "unacceptable"?

I would be inclined to agree.

Re: Complaint

marks62 — Tue, 17 Dec 2024 20:40:55 GMT

You assume right