topic Re: Lost ability to record and also lost all recordings in Sky Q

Lost ability to record and also lost all recordings

M.E.C. — Tue, 17 Dec 2024 11:48:39 GMT

How do I get an engineer out. I'm told my problem is Sky end

Re: Lost ability to record and also lost all recordings

Doc5907 — Tue, 17 Dec 2024 12:05:25 GMT

@M.E.C.

You will need to call on 150 from a Sky Talk Line or Sky Mobile to arrange an engineer visit.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
On the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number for Ireland.

Say 'technical' when prompted, stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Lost ability to record and also lost all recordings

Daniel0210 — Tue, 17 Dec 2024 12:37:50 GMT

@M.E.C. wrote:

I'm told my problem is Sky end

@M.E.C.

By who? What have you tried so far?

Re: Lost ability to record and also lost all recordings

M.E.C. — Tue, 17 Dec 2024 12:57:03 GMT

Sorted. I actually managed to SPEAK TO A PERSON !!!!! and was talked through a load of button pushing, etc etc.