topic Re: No apps loading in Sky Q

No apps loading

WayneW007 — Sun, 15 Dec 2024 20:27:31 GMT

Trying to watch YouTube via Sky but being told that this app is unavailable, I go to Netflix, then Paramount plus, still the same message. Anyone else having trouble

Re: No apps loading

caesarome — Sun, 15 Dec 2024 21:37:40 GMT

@WayneW007

Is this on Sky Q ?

Re: No apps loading

WayneW007 — Mon, 16 Dec 2024 09:15:54 GMT

Yes on SkyQ. I watched the apps on my smart TV and everything was working perfectly but not via sky

Re: No apps loading

lettice — Mon, 16 Dec 2024 09:31:38 GMT

Firstly,

Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.

Then, if still not working do an apps refresh on the Sky Q box;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.