topic Sky Q mini in Sky Q

Sky Q mini

Jennifer54 — Sat, 14 Dec 2024 23:00:23 GMT

My TV screen keeps saying 'there has been a problem finding your sky q box on the network'.

It will play TV like normal and then this will pop up on the screen every other minute. I can't watch anything because it restarts back to the start of my recording.

I've tried disconnecting and reconnecting it to the Internet. I've rebooted it. I've turned it on and off but nothing seems to work.

Re: Sky Q mini

Addie15 — Sun, 15 Dec 2024 11:59:18 GMT

Hi there, @Jennifer54. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini

oldfella — Sun, 15 Dec 2024 12:03:23 GMT

@Jennifer54 wrote:

My TV screen keeps saying 'there has been a problem finding your sky q box on the network'.

It will play TV like normal and then this will pop up on the screen every other minute. I can't watch anything because it restarts back to the start of my recording.

I've tried disconnecting and reconnecting it to the Internet. I've rebooted it. I've turned it on and off but nothing seems to work.

Hi @Jennifer54

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini

Addie15 — Tue, 17 Dec 2024 11:59:43 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.