topic Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke in Sky Q

iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

mike19681 — Tue, 14 Nov 2023 20:13:42 GMT

iv had no sky I cant talk to any one online any one got any phone numbers

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Daniel0210 — Tue, 14 Nov 2023 20:20:00 GMT

@mike19681

Have you already arranged an engineer as you know the wait time?

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Chodley — Tue, 14 Nov 2023 20:26:14 GMT

What happened to it? Dish moved in the storm?

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Geggs76 — Sat, 14 Dec 2024 18:55:46 GMT

I moved house, was given a date for an engineer he didn't turn up that was 12 Nov nobody from sky have even contacted me, they are still taking full payments I have spent hours on the phone

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Daniel0210 — Sat, 14 Dec 2024 19:04:53 GMT

@Geggs76 wrote:

I have spent hours on the phone

@Geggs76

What explanation have you been given?

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Geggs76 — Sat, 14 Dec 2024 19:09:45 GMT

None, I have had the phone put down on me, disconnected I have no idea what's going on but they still take full payments

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Daniel0210 — Sat, 14 Dec 2024 19:17:12 GMT

@Geggs76

You'll need to persevere on the phone. We obviously don't know why the calls remained unanswered. If that fails you could submit a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Geggs76 — Sat, 14 Dec 2024 19:19:02 GMT

Surly it's a breach of T&cs

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Mark39 — Sat, 14 Dec 2024 19:53:20 GMT

@Geggs76 wrote:

Surly it's a breach of T&cs

Which part of the T&Cs?

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Geggs76 — Sat, 14 Dec 2024 19:56:09 GMT

The part that they say if an engineer cancels somebody will contact me, or it will be rescheduled the same day or the next morning. Or simply the fact they are taking payment for a service the can't provide

Re: iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

Mark39 — Sat, 14 Dec 2024 21:06:05 GMT

@Geggs76 wrote:

The part that they say if an engineer cancels somebody will contact me, or it will be rescheduled the same day or the next morning.

They're definitely not in the T&Cs

@Geggs76 wrote:

Or simply the fact they are taking payment for a service the can't provide

You'll be able to ask for reimbursement for the period you've been without a service once it's sorted out.

Meanwhile you'll have to persevere with contacting them, I'm afraid, as previously posted.