topic Re: Disneyplus not working in Sky Q

Disneyplus not working

Diddy3 — Wed, 11 Dec 2024 21:11:53 GMT

Disney not working

Re: Disneyplus not working

Lisa-P1987 — Thu, 12 Dec 2024 10:18:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disneyplus not working

Addie15 — Sat, 14 Dec 2024 11:18:07 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Disneyplus not working

oldie59 — Sat, 14 Dec 2024 17:49:55 GMT

It's not working for me either..blank screen after the trailers

Disney suggested uninstalling the app off sky, I don't think that's possible is it?

Re: Disneyplus not working

Tom-W19 — Sun, 15 Dec 2024 11:42:44 GMT

Hi @oldie59

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disneyplus not working

oldie59 — Sun, 15 Dec 2024 13:46:53 GMT

I've found a way round it, not ideal, but if you watch the program on another device, past the trailer and watch about a minute, then close it down. When you then watch it via sky, press continue and it works OK. Obviously the trailers are a problem.

Programs with no trailers work fine.